Refund policy

stampsupplyllc.com

Refund Policy

We sell postage stamps and mailing supplies. Because postage carries usable mail value, returns must meet the conditions below so every request can be reviewed fairly and securely.

30-Day Return Window Eligible return requests must be made within 30 days of delivery.

Unused Postage Only Stamps must be unused, undamaged, and not applied, cancelled, altered, or separated.

Contact First Please email us before sending anything back so we can review your request.

Effective Date: July 24, 2026

Business Days: Monday through Friday, excluding U.S. federal holidays.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We can only cancel an order before it has been processed or shipped. Once an order has shipped, it must be reviewed under this return policy.

Return Window

We accept eligible return requests within 30 days of the date your order is delivered. If 30 days have passed since delivery, we may not be able to offer a return, refund, or exchange.

Return Eligibility for Stamps

To be eligible for a return, stamps must be unused, undamaged, and in the same condition that you received them. Stamps should remain in their original packaging, sheets, booklets, or rolls.

Stamps that have been used for postage value, applied to mail, cancelled, marked, cut, torn, separated from their original sheet or booklet, or otherwise altered may not be eligible for return or refund.

Please do not send items back without contacting us first. Returns sent without approval may be delayed or may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged in transit, defective, or you received the wrong product, contact us as soon as possible with your order number and clear photos of the issue. We will review the situation and help make it right.

Non-Returnable Items

For postage security reasons, used postage and any stamp product that has been applied, cancelled, altered, damaged after delivery, or separated from its original condition may be non-returnable.

We also may not accept returns for items that are missing original packaging or returned in a condition that prevents resale.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method.

Please allow time for your bank or credit card company to process and post the refund. Processing times may vary depending on your financial institution.

Partial Refunds

In some cases, only a partial refund may be granted. This may apply if an item is returned damaged, incomplete, missing packaging, not in its original condition, or returned outside the approved return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged item, defective item, or incorrect product being sent.

We recommend using a trackable shipping service for returns. We are not responsible for return packages that are lost in transit.